Long-term care family experience survey
The Health Quality Council of Alberta (HQCA) today released results of a 2017 survey of family experiences with long-term care facilities across Alberta.
April 17, 2018
In 2017, the Health Quality Council of Alberta (HQCA) surveyed 7,562 family members of residents living in long-term care facilities across Alberta. The survey was to obtain feedback about the quality of care and services residents received at the facilities.
This 64 percent survey response rate in 2017 demonstrates that family members want their voice heard with respect to quality of care at long-term care facilities in the province.
Family members rated their overall experience with their resident’s long-term care facility from 0 to 10 (with 0 being the worst care possible and 10 being the best). The individual facility scores ranged from 6.6 to 9.7 out of 10.
Areas showing the greatest opportunities for quality improvement include:
- Only 18 percent of family members said there were always enough nurses or aides.
- Approximately 47 percent of family members always felt that nurses and aides really cared about their family member.
- Among family members who requested information about their family member from a nurse or aide, 47 percent said they always received the information as soon as they wanted.
- Among family members who helped their family member with toileting, 53 percent said they helped with toileting because they waited too long or did not receive help.
- Among family members who had concerns, only 13 percent were always satisfied with the way staff handled these concerns.
To read the full provincial report, and summary fact sheet, visit the HQCA website: http://hqca.ca/surveys/continuing-care-experience/